Reduce recurring IT incidents and improve service stability?

Reduce recurring IT incidents and improve service stability? Join us as our Problem Manager

Do you want to go beyond handling incidents – and instead eliminate the root causes behind them?

At Atea Managed Services, you will play a key role in improving the stability and quality of complex IT services delivered to some of the largest organizations in the Nordics. This is a role where you turn insight into action and recurring issues into lasting improvements.

About the role

As a Problem Manager, your main objective is to reduce recurring issues and improve service stability by identifying and eliminating root causes.

You will work closely with technical teams across infrastructure, applications, and external vendors, as well as service delivery and leadership. Your role will be central in connecting people, processes, and insights to drive continuous improvement.

During your first 6–12 months, you will focus on:

• understanding how Atea Managed Services operates across the Nordics
• building strong relationships across technical and operational teams
• learning how Problem Management is practiced within Atea
• gaining insight into how we deliver services to our customers

Work location: Drammen

What your week typically looks like

In this role, you will:

• Prioritize and manage the problem backlog, especially cases linked to major or recurring incidents
• Lead and coordinate Root Cause Analysis (RCA) with technical teams
• Facilitate cross-team collaboration (infrastructure, applications, vendors) to drive investigation and resolution
• Run weekly problem reviews and governance forums to ensure progress
• Ensure workarounds and permanent fixes are implemented through Change Management
• Perform trend analysis to identify recurring patterns and prevent future incidents
• Drive proactive problem management by identifying risks early
• Track KPIs and report insights to leadership to ensure continuous improvement

What success looks like

You will succeed in this role if you:

• are motivated by eliminating recurring issues and creating lasting improvements
• collaborate effectively with technical experts and build strong relationships
• can drive progress across complex environments with multiple stakeholders
• communicate clearly with both technical and non-technical audiences
• take ownership and ensure that identified problems actually get resolved

At Atea, a successful Problem Manager focuses on removing recurring pain from the organization by turning incidents into stable, permanent improvements.

Qualifications

Required:

• Experience within IT Service Management (ITSM)
• Experience in Problem Management or Major Incident Management
• Strong understanding of ITIL frameworks

Preferred:

• ITIL certification (Foundation or higher)
• Experience with ServiceNow or similar ITSM tools
• Experience working across complex, multi-team environments

What we offer

At Atea, you will work with technology that makes a real difference in society.

We offer:

• A central role with real impact on service quality and stability
• The opportunity to work with complex and business-critical IT environments
• A strong professional environment focused on collaboration and continuous improvement
• Opportunities for both professional and personal development
• A collaborative culture where people, knowledge-sharing, and teamwork are key

Why Atea

At Atea, we are proud to be one of the leading IT companies in the Nordics. Our people are passionate about building the future with technology and creating lasting value for our customers.

We believe that the best results come from combining technology, insight, and people who are motivated to make a difference.

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