Atea's experienced engineers and staff have been able to maintain a steady growth of IC implementations and services while keeping the percentage increase of valid Support Incidents at a controlled rate over the 2009 period.
The Atea engineers are well respected within ININ's Support team and are very knowledgeable and friendly. They report problems with good initial information & after the initial investigation, provide competent analysis and troubleshooting. Their communication is clear and straightforward and management of high pressure situations is handled well with a focus on the tasks and plans ahead.
Their participation in our annual events such as our Technical Summit is felt strongly with active involvement, exchange of ideas, and brainstorming with development.